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1. THE PERSONAL INFORMATION WE
COLLECT FROM YOU
We do not collect Personal Information about
you, except when you provide it to us. We collect and use Personal Information
from customers, users or visitors of our websites, social medial channels,
products or services. The type of Personal Information that we collect and use
depends on the type of dealings that you have with us and can include your
name, address, telephone number, e-mail address, postal or delivery address,
date of birth, billing information (such as credit card and bank account
details), information about the products and services you have ordered or
enquired about and your beauty profile. If you would prefer that we do not
collect any Personal Information from you, please do not provide us with any
such information.
When you submit your Personal Information to us,
or by using, browsing or accessing our websites or social media channels, you
are giving your consent to the collection, use and disclosure of your Personal
Information as set forth in this Privacy Policy.
Where we have collected Personal Information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:
You have no obligation to provide any
information requested by us however, we may not be able to provide you with the
products or services you require should the provision of the product or service
depend on the collection of that information, including if the collection of
that information is required by law.
2. METHODS OF COLLECTION
We will collect Personal Information about you in a variety of ways, including:
The Personal Information collected by us will
track your use, or enhance your use, of the foregoing and assist us in
providing a better service. We do not use or share Personal Information for any
purpose other than for the purpose for which it was disclosed. By providing
your Personal Information to us, you acknowledge that you are authorised to
provide such information to us. We may collect Personal Information about you
for our related bodies corporate and service providers and when you request
information about products and services. We will only collect Personal
Information that is necessary for one or more of our functions or for the
purpose disclosed to you.
3. HOW YOUR PERSONAL INFORMATION
IS USED
We use your Personal Information for the
purposes for which the information is collected. The Personal Information that
we collect is generally used to provide our products, services, customer
rewards programs, website and social media channels (including customised
online content and advertising displayed on our website or social media
channels) to you. We also use it to improve or develop our products, services
and website, to operate, maintain and test and upgrade our systems and to
notify you of opportunities (whether product, service, recruitment or job
opportunity related) that we think you might be interested in. We do not use or
share Personal Information for any purpose other than for the purpose for which
it was collected and disclosed. We do not provide, trade or sell Personal
Information to other organizations without your consent. However we may
disclose Personal Information to our related bodies corporate, business
partners, third party contractors, agents and suppliers and service providers
in connection with providing our product or service to you.
If you provide your Personal Information to us,
whether via one of our websites or social medial channels, in store, through
any of our promotions or competition, or otherwise, the information you provide
may be used by us to include you in a customer rewards program, create and
deliver to you direct mail, emails, sms, surveys or attend customer research or
discussion groups or other communications containing product, services and
event information, tips, promotions or competitions. If you prefer not to
receive such communications including those of any rewards programs- see
Section 6. below.
We may also contact you to respond to product
questions or concerns that you may express. These types of communications are
necessary to serve you, respond to your concerns and to provide the high level
of customer service that we offer our customers.
4. USE OF PERSONAL INFORMATION
BY GROUP COMPANIES
When you submit Personal Information to us, the
information you provide may be shared with our companies and divisions within
our group or any related body corporate (the ‘Group Companies’). Group
Companies may use this information, such as to market its products, services or
promotions to you.
5. KEEPING INFORMATION ACCURATE
AND UP TO DATE
We take all reasonable steps to ensure that all
Personal Information we hold is accurate however it is your responsibility to
ensure that the information you provide us is accurate and that you advise us
of any changes to your details. You may contact us at any time and ask for its
correction if you feel that the Personal Information we have about you is
inaccurate or incomplete. Alternatively, you can also visit our web site and
log on to manage your Personal Information at any time.
If we determine that Personal Information is no
longer needed for any purpose, we will take reasonable steps to destroy or
permanently de-identify that Personal Information, unless we are required by
law or a court or tribunal to retain the information.
6. DIRECT MARKETING
Where we have your express or implied consent,
or where we are otherwise permitted by law, we may use your Personal Information
to send you information about the products and services we offer, as well as
other information that may be of interest to you. We may send this information
by mail, email, SMS telephone, on or via social media or other online channels
(including by customising online content advertised or displayed on our
websites or social media channels)
If you do not wish to receive direct marketing
communications from us, you may opt-out at any time by: (a) using the
unsubscribe facility that we include in our commercial electronic messages (ie
email or SMS); (b) Contacting Us; or (c) calling us @ +60133307572 . This may not
remove you from any customer rewards programs or remove you from receiving any
social media or other online channels communications or customised online
content advertised or displayed on our website or social media channels.
To opt out of all communications from us,
including communications regarding our customer rewards programs, you may opt
out by notifying us, that you wish to opt out of all communications, in store
or contacting us by calling us @ +60133307572. If you opt out of all
communications, this will also remove you from receiving any email or direct
mail communications from us. In these circumstances and for client management
purposes, we will not delete your client file and this can still be accessed
for making purchases in store or via our websites.
7. KEEPING INFORMATION SECURE
We take reasonable steps to ensure your Personal
Information is protected from unauthorised access, loss, misuse, disclosure or
alteration, both online and offline. We store Personal Information in different
ways, including in paper and electronic form. We use security procedures to protect
the Personal Information we hold. Unfortunately, no data transmission over the
Internet can be guaranteed to be totally secure, however we will endeavour to
take all reasonable steps to protect the personal information you may transmit
to us.
Access to and use of Personal Information within
our organization is limited by us to prevent misuse or unlawful disclosure of
that Personal Information by others. Our employees, contractors and service
providers are obliged to respect the confidentiality of any Personal
Information held by us.
8. DISCLOSURE OF PERSONAL
INFORMATION
a. Compliance with laws and fraud protection
We may disclose any information, including
Personal Information to law enforcement bodies or regulatory authorities to
assist with their functions, courts of law or as otherwise required or
authorised by law. We may also exchange information, including Personal
Information, with other companies and organizations for credit fraud protection
and risk reduction.
b. Service providers
We may retain other companies and individuals to
perform functions consistent with our Privacy Policy on our behalf. Examples
include customer support specialists, hosting companies, web developers,
internet service providers, fulfilment companies (eg companies that coordinate
mailings), marketing, analysis and research and data analysis firms, data
centres, cloud based storage providers, customer relationship management
providers, email service providers, financial and credit card institutions in
order to process any payments, insurers and external business advisors (such as
auditors and lawyers). Such third parties may be provided with access to
Personal Information needed to perform their functions, but may not use such
information for any other purpose. In all circumstances where your Personal
Information is disclosed, we will ensure that these third parties undertake to
protect your privacy.
These third parties may be located both in and
outside Malaysia. In particular, as at the date this Privacy Policy was most recently
updated, your Personal Information may be disclosed to recipients in Hong Kong,
Japan and Singapore, and other countries from time to time. If you subsequently
decide that you do not wish to receive information from them you may let us
know by Contacting Us.
Prior to the disclosure of Personal Information
to a person overseas, we will take such steps as reasonable in the
circumstances to ensure that the overseas recipient treats your Personal
Information securely and otherwise complies with the relevant Australian
Privacy Principles in relation to the Personal Information.
c. Special events
If you elect to participate in any promotions,
competitions, sweepstakes, surveys, questionnaires or other events, the rules
or terms and conditions for those events may indicate that your Personal
Information will be shared with third parties. By choosing to participate and
submitting your Personal Information in that manner, you consent to disclosure
of your Personal Information to such third parties. We are not responsible for
9. DEALING WITH US ONLINE
We take all reasonable steps to ensure that the
Personal Information we collect through any of our websites is protected from
unauthorised access, loss, misuse, disclosure or alteration.
Despite our reasonable steps, we are unable to
ensure or warrant the security of any Personal Information transmitted to us.
Accordingly, all Personal Information disclosed by you to us is at your own
risk and we are not liable for any unauthorised access to the Personal Information.
10. COOKIES AND IP ADDRESSES
A cookie is a piece of data that enables us to
track and target your preferences. We may use cookies to enable us to identify
you as a return user and personalize and enhance your experience and your use
of any of our sites. Most browsers are initially set up to accept cookies. You
can reset your browser to refuse all cookies or to warn you before accepting
cookies. If you have set your browser to warn you before accepting cookies, you
will receive the warning message with each cookie. If you reject our cookies,
you may still use our site, but you may be limited in the use of some of the
features. We use cookies to help us improve our service to you when you access
our site and to ensure that our site remains easy to use and navigate. We may
also use IP addresses to analyse trends, administer our sites, track traffic
patterns, and gather demographic information for aggregate use, as well as in
combination with your Personal Information for credit fraud protection and risk
reduction.
11. LINKS TO OTHER SITES FROM
OUR WEBSITE
Although our sites may contain links to or from
external websites, those websites are not subject to our privacy standards,
policies and procedures. We recommend that you make your own enquires as to the
Privacy Policies of these third parties. We are in no way responsible for the
privacy practices of these third parties. This Privacy Policy applies only to
the information we collect on our sites.
12. GAINING ACCESS TO YOUR
PERSONAL INFORMATION
We will use our reasonable endeavours to keep
your Personal Information that we collect accurate, up-to-date and complete.
Upon your request we will provide you with access to any of your Personal
Information we hold (except in the limited circumstances recognised at law).
If you require access to your Personal
Information which we have collected from you, please contact us.
Proof of identity is required before such
information will be provided. For most requests, your information will be
provided free of charge, however it may be necessary to charge a reasonable fee
if your request requires a substantial effort on our part.
13. RESOLVING YOUR PRIVACY
ISSUES
If you have any issues you wish to raise with us
regarding, or would like to discuss any issues about, our Privacy Policy,
please contact us by calling +60133307572 with your issues or
queries.
14. NOTIFICATION OF CHANGES
We may revise this Privacy Policy from time to
time. If we decide to change our Privacy Policy, we will post the revised
policy here. As we may make changes at any time without notifying you, we
suggest that you periodically consult this Privacy Policy. Please note that our
rights to use your Personal Information will be based on the Privacy Policy in
effect at the time the information is used. Your continued use of our products,
services or websites following any such amendment will be confirmation of your
acceptance of the amendments. We reserve the right to modify this Privacy
Policy at any time, so please review it frequently.
15. CONTACTING US
We have taken great measures to ensure that your interaction with us is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us @ +60133307572. Please provide us with full details of your complaint and any supporting documentation.
